Questions, answered.

Yes. Use her delivery address and your own email address at checkout, so the order updates come to you. We do not include printed prices or receipts inside the parcel.

For £12, add a Mamacita magnetic keepsake box, luxury tissue and a personalised gift note to your order. You will find “Make it a gift” in your shopping bag. Gift-box products already include their box and complimentary gift note, so there is no need to add another.

Yes. Choose the printed box message from the options in “Make it a gift”, then add your own gift note of up to 250 characters. The printed message inside the lid and your personal note are two separate details.

We offer bulk gifting and large-scale personalisation for companies, brand activations and special events. Visit Corporate & Bespoke Gifting and tell us about your brief, quantity, budget and required date.

Personalisation is available on selected Arabella robes, newborn hats, silk eye masks and washbags. Look for “Personalise yours” on the product page. The available lettering, thread colours, character limit and any additional charge are shown for that piece.

Use the options and examples on your chosen product page. Robes offer Classic and Script embroidery; other pieces use the font shown in their photographs. Newborn hat embroidery matches the colour pictured. Silk eye masks offer Hot Pink, Royal Blue or Peach thread.

Please allow an additional five business days for personalisation, as well as the delivery time for your order. Check any product-specific information before ordering. If you have a particular date in mind, contact us first so we can advise.

Please check spelling and your chosen options carefully before ordering. If you spot a mistake, email hello@mamacitacollective.com with your order number as soon as possible. We cannot guarantee changes once production has begun.

Personalised items are made especially for you and cannot be returned or exchanged simply because you change your mind. This does not affect your statutory rights if an item is faulty, not as described or incorrectly supplied. Please contact us with your order number if something is not right.

Check the delivery information on the product page and the options at checkout. Personalised and pre-order pieces may take longer. You can also read our delivery policy for current information.

UK delivery is complimentary on eligible orders over £100. Available delivery services and any charges are shown at checkout.

Once your parcel is dispatched, use the tracking link in your dispatch email. If you need help, contact hello@mamacitacollective.com with your order number.

Please contact us as soon as possible with your order number and the change you need. Orders may be prepared quickly, so amendments are not always possible. This does not affect any applicable statutory cancellation rights.

Follow the care label and the Care dropdown on the individual product page, as fabrics and finishes differ. Silk eye masks and scrunchies should be treated gently: hand wash in cold water with a gentle silk detergent and air dry in the shade. Do not machine wash or tumble dry silk pieces.

Please see our returns policy for the conditions and how to arrange a return. If you are unsure whether your item is eligible, contact us before sending it back.

Email hello@mamacitacollective.com with your order number and details of the issue. Photographs can help us understand what has happened. We will help put it right; your statutory rights are unaffected.