Shipping policy
From our collection to your door. Everything you need to know about delivery, whether you are choosing something for yourself or sending it straight to her.
UK delivery
Complimentary standard UK delivery on orders over £100.
-
Standard · £4.95
3–5 working days -
Express · £7.95
1–2 working days when ordered before 2pm -
Next working day · £10
Order before 2pm on a working day
Available services and the final delivery charge are confirmed at checkout. Working days exclude weekends and bank holidays.
Preparing your order
Orders are usually processed within one working day. Orders placed after 2pm are processed from the next working day. You will receive an order confirmation, followed by a dispatch email with shipping updates.
Personalised & pre-order pieces
Please allow an additional five business days for personalisation, unless the product page states otherwise. Express delivery does not shorten the time needed to personalise your piece. Pre-order dispatch information is shown on the relevant product page.
International delivery
We ship internationally to the destinations available at checkout. Standard international delivery is estimated at 4–10 business days. Your delivery charge is calculated at checkout.
International orders are sent Delivered Duty Paid (DDP). Applicable customs duties and import taxes are calculated and collected at checkout, so there are no additional duties or import taxes to pay on delivery.
Sending a gift
Enter her delivery address and your own email address at checkout, so the updates come to you. We do not include printed prices or receipts in the parcel. This applies to all gifts, including ready-made gift boxes and Build Your Own boxes.
For individual pieces, choose “Make it a gift” in your bag to add a keepsake box and personal note. Ready-made gift boxes and Build Your Own boxes already include their gift presentation and a complimentary personal gift note.
Tracking & delivery support
Please check your address carefully before ordering. If your parcel is delayed, your tracking needs checking or you spot an address error, contact customer-service@portaldeliveries.co.uk with your name and order number. Address changes cannot be guaranteed once an order is being prepared.
Delivery estimates may be affected by carrier or customs delays. If you need an order for a particular occasion, contact us before ordering so we can advise.